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Principal Product Manager

Apr–Oct 2026 · Manchester, NH (Remote)

Portfolio operations and AI enablement · Portfolio Management Center of Excellence · Oracle Application Labs

• Built portfolio planning tools for 600+ epics across 13 business areas. Connected Jira boards through weighted priorities, capacity planning, and dependency views, with Jira remaining the source of truth.
• Made priorities, blockers, and owners visible from executive roadmaps to individual stories, so teams could follow dependencies and resolve questions without manually tracing Jira relationships.
• Created a requirements-writing GPT used by 200+ employees and six reusable internal AI skills with 800+ combined downloads at the 2026 snapshot, helping colleagues write requirements, find project information, and check issue quality.
• Built and deployed AI retrieval and maintenance workflows for portfolio guidance, helping teams find and apply consistent project standards across an organization of 800+ employees and 30+ teams.
• Taught practical AI workflows across a roughly 1,000-person DevSecOps organization. Presented GPTs and skills to 1,000+ live attendees within a broader organization of roughly 3,000.
• Helped 30+ colleagues get started with Codex and Jira/Confluence connections. Built company security policies and best practices into reusable skill-creation workflows.

Senior Manager, Business Analysis & Design (CPQ)

Nov 2022–Apr 2026 · Manchester, NH (Remote)

CPQ configuration leadership · Product Configuration Operations · Cloud product configuration and quoting

• Led up to nine direct-report Product Owners and Design Analysts, with responsibility for hiring, performance, development, and team budget; coached clear ownership, requirements quality, and collaborative delivery.
• Secured approval to introduce a Product Owner role and realigned team responsibilities.
• Designed reusable CPQ configuration blueprints supporting roughly 60 models covering thousands of Oracle Cloud products and services. Defined detailed requirements, UI mockups, attribute behavior, and developer handoffs.
• Led Product Owners and Design Analysts through a cloud-quoting modernization pilot, including the transition toward a Redwood configuration experience and multi-cloud enhancements.
• Partnered with Oracle’s design team on internal quoting workflows. Built a Codex-to-Figma integration in 2025 so teammates could create mockups aligned with company design standards.
• Established design checks before user acceptance testing and documented expected configuration behavior for business testers. Wrote quality management procedures and guided acceptance criteria, release approvals, verification, and quarterly financial-control checks.
• Built part and product-data search and mapping tools supporting acquisitions such as MICROS and Cerner. The search application used Oracle APEX and native SQL tools and served approximately 600 users and tens of thousands of monthly page views.

Senior Configuration Analyst

Feb 2016–Nov 2017 · Rocklin, CA

Cloud configuration and product release · Product configuration, release operations, and internal sales enablement

• Joined the founding team for Oracle’s internal transition from legacy WebQuote to BigMachines/Oracle Configure, Price, Quote (CPQ) Cloud as lead configuration designer for the pilot. Led configuration migration work, presented models to global VP-level leaders, and refined designs from sales-team feedback.
• Supported rollout in Ireland and the UK. The wider platform served 20,000+ sales representatives globally at a recorded point.
• Coordinated cloud product releases and created the Cloud Resource Center for release guidance; aligned quoting information with product rollout, branding, terminology, and pricing requirements.
• Translated complex hardware and cloud product information into guided configuration experiences. Worked with product stakeholders, sales users, and developers to clarify requirements, prioritize changes, and resolve configuration exceptions; supported testing and release coordination.

Business Analyst, Operations

Feb 2010–Jan 2012 · Nashua, NH

Business analysis and sales support · Cloud Deal Management · Sales support and quoting

• Provided business analysis and pre-sales support for sales and Cloud Deal Management, covering product requirements, configuration and quoting escalations, release training, and quarter-end operations; maintained technical web content and support-ticket workflows.

Technical Support Engineer

Sun Microsystems · Finance · 2006–2010 · Burlington, MA

• Contributed to an internal technical sales-support website with user guides and ordering procedures; maintained product information and updated HTML before releases to align content with price lists.
• Created New Release Summaries and 15–60 minute product training covering ordering, upgrades, and software licensing. Delivered expert training in Denver and supported Deal Management quoting escalations; this work continued into early Oracle.

Customer Experience Manager

Best Buy · Jun 2004–Nov 2006

• Led roughly 10 supervisors in an organization of about 180 frontline staff, supporting customer experience, staffing, coaching, performance, budgeting, and operational reporting.
• Developed people through strengths-based leadership and individual coaching; helped teams understand expectations and follow practical operating procedures.

Sales Manager

Best Buy · Jun 2003–Jun 2004

• Led sales execution and team development, and mentored new sales managers across the district. Earlier roles: Home Theater and Computer Sales Supervisor (Jun 2002–Jun 2003) and Computer Sales Associate (Nov 2000–Jun 2002).